Dealing with Conflict and Complaints
Book Name : Dealing with Conflict and Complaints
Writer：MTD Training
Publisher：BookBoon 2010
ISBN：1847062334
Format：PDF ；3.2MB；54 Pages
Developing Your Leadership in the Early Years is the essential handbook for all professionals who are working to become leaders and managers for services that support young children and their families (including childcare, education, health and family support) . The authors draw on their own experiences in education and the public services sector to deliver this user-friendly guide. Chapters include: The relationship between leadership and management New paradigms in early years leadership Multi-agency working Leadership challenges for the early years Developing your own leadership skills Mentoring and supporting your team Leadership and careers The content supports leadership development for those with or without line-management responsibilities within multi-agency and partnership working. Through audits, checklists and case studies this book will help you assess your own needs and those of others. Developing Your Leadership in the Early Years is ideal as a supporting textbook for Childhood Studies leadership modules and NPQICL courses. It is informed by experience and research from a range of professional perspectives, and relates these to current practices and expectations.
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