Outstanding!: 47 Ways to Make Your Organization Exceptional
Book Name : Outstanding!: 47 Ways to Make Your Organization Exceptional
Writer ：John G. Miller
Publisher ：Putnam Adult 2010
ISBN：0399156402
Format ：PDF；1MB；224 Pages
John Miller believes that Outstanding! will do for organizations what QBQ! and Flipping the Switch have done for individuals.
Outstanding! is all about 47 ways to be so exceptional that we draw the market to us rather than push it away. This book is for corporations, nonprofits, churches, schools, and government groups.
Stand behind your staff * Don’t stagnate: Turnover can be a good thing * Make meetings meaningful * Listen in all directions * Forgive mistakes * Coach moment-to-moment * Make no excuses * Don’t speak in code * fight the fat – in good times and bad * Do what you promise
John G. Miller, a Cornell University graduate and founder of QBQ, Inc., has worked with hundreds of Fortune 500 companies and governmental and nongovernmental organizations and thousands of individuals to help them make personal accountability a core value – and become outstanding. Miller, who has appeared on national television and radio, is the author of the bestselling “QBQ! The Question Behind The Question” and Flipping The Switch: Five Keys to Success at Work and in Life.” He lives in Denver with his wife, Karen. They have seven children.
John writes, “The 47 ideas and principles that distinguish outstanding organizations are the absolute best ideas and practices I’ve come across, working with hundreds of organizations of all kinds since 1986. Each one stands on its own and is equally worthy of our attention. Some will inspire you, some with challenge you, and some will do both. But you will ultimately decide which of the 47 are critical to your organization – right now.”
Be fast * Train * Be flexible * Put people before policies * Try! Risk! Give! * Hire character * See everyone as a customer * Encourage one another * Never forget who pays the bills * Choose to change * Seek no culprits
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